Got Questions?

We've got answers.

Cost Questions:

There is a one-time, $199 setup cost. After that, it is just $39/month. You can cancel at any time.


Hosting is included in the price. Other than paying for your optional domain name, you can easily get away with zero additional website-related costs.


There is a 100% satisfaction, no-risk guarantee for the first 30-days. If you cancel any time during your initial month, we’ll refund all money.  There are no refunds on monthly renewals, but you can cancel at any time.


Design Questions:

You can make all kinds of customizations by filling out the simple form you get when you purchase your site.  We’ll go over each section of your site, one-by-one. You’ll be able to change the language throughout, use your own logo (if you have one) and/or use your own photos. If you aren’t exactly the creative type, you can get away with changing only the name of the town.


Yes! Just send us an email or support ticket and we’ll make the changes for you. It couldn’t be any easier!


Yes! There is a $99 redesign fee, but you can change as many times as you want.


Not a problem! This is just one of many features that you can decide whether you want or not when filling out the form that comes with your welcome email.


You don’t. If you have one, we can certainly use it. If you don’t, we’ll just use your business name with a stylish font.


Typically it will look best if it is on a transparent background, which usually means it’s either a .PNG, .EPS, .PSD or .TIF file. While we can use .JPG files, they are unlikely to look nice.  If this makes no sense to you, send us what you have and we’ll go from there.


Technical Questions:

It’s so easy.

  1. Go here and sign up.
  2. In your email, we’ll send you to a link to our simple 15-minute questionaire. Fill it out. If you have a logo or any other picture you want included, include those.
  3. Submit the form.

Within a business day or two, we’ll have you up and running.


Yes! Maybe you own or similar.  You can absolutely use that as your web site. You just need to make a quick change with your domain registrar, pointing it to our servers.  It’s really easy and we’ll walk you through it.


Nope! Instead of, you can use any unused name as a subdomain of  For example:


If you have your own domain, you can set that up with your own domain registrar to have an email that is similar to  At this time we do not offer email addresses.


Yup. If you’ve already had a web site and are using the same domain name, you don’t have to do anything. If you are getting online for the first time, you will just submit your site here:


We make it quick and easy! After you finish the 15-minute questionaire, we commit to having you online within two business days. FAST!


Oh yes! illumiweb sites look quite beautiful on mobile!

Some people get excited about things like AJAX, PHP, Apache, CSS, XHTML, DNS, Hex codes, etc.  The nerds at illumiweb are some of those people.  What makes illumiweb great for you is that it is simple, which means no back end for you to wrangle with. That way you can point your efforts towards building your business.

You worry about making cash. We’ll worry about cache.


What are you waiting for?

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